FAQ
The time it takes to receive your customized gift item depends on the complexity of the design and the volume of orders we are processing. For smaller orders, it typically takes about 2-3 business days to complete. Larger or more complex orders may take 14-30 business days. Once your item is ready, we will notify you and provide an estimated delivery time based on your selected shipping method. If you need a more precise delivery estimate, feel free to contact us.
Shipping Information
Processing Time:
Orders are typically processed within 1-3 business days. Custom or personalized orders may require additional time.
Shipping Rates & Delivery Estimates:
Self-Collection: [Free of Charge] | You can collect your order at Hougang Bus Interchange once it’s ready. We will contact you via WhatsApp to arrange a convenient time for the collection.
Standard Shipping: [SGD 2.00] | Estimated delivery within [3-5 business days].
Expedited Shipping: [SGD 5.00] | Estimated delivery within [ 1 -2 business days].
International Shipping: If you need shipping outside of Singapore, please contact us for shipping fees.
Please note that shipping times may vary depending on the destination and unforeseen delays such as customs processing.
Tracking Information:
Once your order has been shipped, you will receive an email / message with the tracking number to track your package.
Shipping Restrictions:
We currently ship within Singapore. If your location is not listed, please contact us via email at likegiftsco@gmail.com or WhatsApp at +65-80574630. to discuss potential shipping options.
Please note that we are not responsible for delays caused by customs or other governmental agencies.
Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us immediately at mail at likegiftsco@gmail.com or WhatsApp at +65-80574630. We will work with the shipping carrier to resolve the issue.
Customs, Duties, and Taxes:
International customers are responsible for any customs fees, duties, or taxes that may apply. We are not responsible for delays due to customs.
Returns:
Eligibility: Items must be returned within 7 days of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: Certain items, such as perishable goods, custom products, and gift cards, cannot be returned.
Return Process: To initiate a return, please contact us via email / WhatsApp. We will provide you with a return authorization and shipping instructions.
Refunds:
Refunds Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us via email /contact us via WhatsApp.
Exchanges:
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email /contact us via WhatsApp.
Shipping Costs:
Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
If you receive a refund: The cost of return shipping will be deducted from your refund if applicable.