Frequently asked questions

The time it takes to receive your customized gift item depends on the complexity of the design and the volume of orders we are processing. For smaller orders, it typically takes about 2-3 business days to complete. Larger or more complex orders may take 14-30 business days. Once your item is ready, we will notify you and provide an estimated delivery time based on your selected shipping method. If you need a more precise delivery estimate, feel free to contact us.

SHIPPING INFOShipping InformationOrder Processing* Orders are processed within 1–3 business days.* Custom or personalised orders may require additional processing time.Shipping OptionsSelf-Collection (Cost: Free)Collection Point: Hougang Bus Interchange / Buangkok Mrt Station- Once your order is ready, we will contact you via WhatsApp to arrange a convenient collection time.- Standard Delivery (Northeast Area) Cost: SGD 6.00- Estimated Delivery: 3–5 business days- ⚡ Expedited Delivery (Central, North, East & West) Cost: SGD 15.00- Estimated Delivery: 1–2 business days🌍 International Shipping- Shipping outside Singapore is available upon request.- Please contact us* for a shipping quote:- Delivery times may vary depending on the destination and customs processing.Order Tracking- Once your order has been shipped, you will receive an email or WhatsApp message with your tracking number (where applicable).Shipping Availability- We currently ship within Singapore.- If your location is not listed, please contact us* to discuss available shipping options.Lost or Damaged Packages- If your package is lost or arrives damaged, please contact us* within 5 working days.- We will work with the shipping carrier to help resolve the issue.Customs, Duties & Delays- International customers are responsible for any customs duties, taxes, or import fees charged by their country.- We are not responsible for delays caused by customs or other government authorities.Contact Us*Email: likegiftsco@gmail.comWhatsApp: +65 8057 4630 / +65 8986 2425

Returns & Refunds PolicyReturn Eligibility* Items can be returned within 7 days of purchase.* To qualify for a return, the item must be:    -Unused and in its original condition.    -Returned in its original packaging.Non-Returnable ItemsThe following items cannot be returned:* Custom or personalised products* Perishable goods* Gift cardsHow to Start a ReturnTo request a return, please contact us with your order details:* Email: likeandgiftsco@gmail.com* WhatsApp: +65 8057 4630 /  +65 8986 2425Once your request is approved, we will provide you with return instructions.Refund Process* Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.* If approved, your refund will be processed and credited to your original payment method. Processing times may vary depending on your payment provider.Late or Missing RefundsIf you have not received your refund:1. Check your bank account.2. Contact your credit card or payment provider, as refunds may take several business days to appear.3. If you still have not received your refund, please contact us:    * Email: likeandgiftsco@gmail.com    * WhatsApp: +65 8057 4630 /  +65 8986 2425Exchanges* We only replace items that are defective or damaged.* If you need to exchange an item for the same product, please contact us:* Email: likeandgiftsco@gmail.com* WhatsApp: +65 8057 4630 /  +65 8986 2425Return Shipping Costs* Customers are responsible for the cost of returning items.* Original shipping charges are non-refundable.* If applicable, the cost of return shipping may be deducted from your refund.

A: Yes, absolutely! At Like & Gift Co., providing customized gift set ideas is a key part of our value-added service. We take great pride in designing and tailoring gift sets to perfectly match your specific needs and preferences, whether it’s for business clients, weddings, or special holidays. Our expert team is eager to help you create a unique and memorable gift experience. To get more detailed information or start crafting your personalized gift set, simply reach out to us via email at likeandgiftco@gmail.com or WhatsApp us at +65-80574630. We’re excited to help you make every gift truly special!