Handmade Crystal Flower Phone Strap 🌸

Return Eligibility * Items can be returned within 7 days of purchase. * To qualify for a return, the item must be:  -Unused and in its original condition. -Returned in its original packaging.

Non-Returnable Items The following items cannot be returned: * Custom or personalised products * Perishable goods * Gift cards

How to Start a Return To request a return, please contact us with your order details: * Email: likeandgiftsco@gmail.com * WhatsApp: +65 8057 4630 / +65 8986 2425 Once your request is approved, we will provide you with return instructions.

Refund Process * Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected. * If approved, your refund will be processed and credited to your original payment method. Processing times may vary depending on your payment provider.

Late or Missing Refunds If you have not received your refund: 1. Check your bank account. 2. Contact your credit card or payment provider, as refunds may take several business days to appear. 3. If you still have not received your refund, please contact us: * Email: likeandgiftsco@gmail.com * WhatsApp: +65 8057 4630 / +65 8986 2425

Exchanges * We only replace items that are defective or damaged. * If you need to exchange an item for the same product, please contact us: * Email: likeandgiftsco@gmail.com * WhatsApp: +65 8057 4630 / +65 8986 2425

Return Shipping Costs * Customers are responsible for the cost of returning items. * Original shipping charges are non-refundable. * If applicable, the cost of return shipping may be deducted from your refund.

Shipping Information

Order Processing * Orders are processed within 1–3 business days. * Custom or personalised orders may require additional processing time.

Shipping Options Self-Collection (Cost: Free) Collection Point: Hougang Bus Interchange / Buangkok Mrt Station - Once your order is ready, we will contact you via WhatsApp to arrange a convenient collection time. - Standard Delivery (Northeast Area) Cost: SGD 6.00 - Estimated Delivery: 3–5 business days - ⚡ Expedited Delivery (Central, North, East & West) Cost: SGD 15.00 - Estimated Delivery: 1–2 business days

🌍 International Shipping - Shipping outside Singapore is available upon request. - Please contact us* for a shipping quote: - Delivery times may vary depending on the destination and customs processing.

Order Tracking - Once your order has been shipped, you will receive an email or WhatsApp message with your tracking number (where applicable).

Shipping Availability - We currently ship within Singapore. - If your location is not listed, please contact us* to discuss available shipping options.

Lost or Damaged Packages - If your package is lost or arrives damaged, please contact us* within 5 working days. - We will work with the shipping carrier to help resolve the issue.

Customs, Duties & Delays - International customers are responsible for any customs duties, taxes, or import fees charged by their country.

- We are not responsible for delays caused by customs or other government authorities.

Contact Us* Email: likegiftsco@gmail.com WhatsApp: +65 8057 4630 / +65 8986 2425